Privacy Policy
Last Updated: August 28, 2025
Welcome to RelaxPlayPro.com ("we," "us," "our"). We prioritize your privacy and are committed to transparently handling your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and services (collectively, the "Service"). By accessing or using our Service, you consent to the practices described below.
1. Information We Collect
We may collect the following types of information:
- Information You Provide: This includes data you submit when registering an account, contacting support, or making purchases, such as your name, email address, payment details, and any content you upload.
- Automatically Collected Information: When you use our Service, we gather usage data like your IP address, device type, browser information, pages visited, and interactions (e.g., game progress, session duration) through cookies and similar technologies.
- Information from Third Parties: We may receive data from partners (e.g., payment processors like Stripe) or social platforms (e.g., if you log in via Google or Facebook), subject to their privacy policies.
2. How We Use Your Information
We use your data for the following purposes:
- To provide and maintain the Service, including game functionality and customer support.
- To process transactions and manage your account.
- To personalize your experience by recommending games and content tailored to your preferences.
- To communicate with you about updates, promotions, or security alerts (you can opt out of marketing emails at any time).
- To improve our Service through analytics and research, ensuring optimal performance and user experience.
- To comply with legal obligations and prevent fraud or abuse.
3. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process your data based on:
- Your consent (e.g., for marketing communications).
- Contractual necessity (e.g., to fulfill terms of service when you use our games).
- Legitimate interests (e.g., improving our Service and preventing fraud).
- Legal compliance (e.g., responding to lawful requests).
4. Data Sharing and Disclosure
We do not sell your personal information to third parties. However, we may share data in the following scenarios:
- With Service Providers: Trusted partners who assist with hosting, payment processing, analytics, or customer support, all bound by confidentiality agreements.
- For Legal Reasons: If required by law, subpoena, or to protect our rights, safety, or property.
- During Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.
- With Your Consent: For any other purpose explicitly agreed upon by you.
5. International Data Transfers
Your data may be processed outside your country of residence (e.g., on servers in the United States or other regions). We ensure such transfers comply with legal safeguards, such as Standard Contractual Clauses (SCCs) for EEA users, to protect your data under GDPR.
6. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal obligations (e.g., tax records).
- Resolve disputes or enforce our agreements.
- You may request deletion of your data at any time (see "Your Rights" below).
7. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Remember your preferences and login details.
- Analyze traffic and usage patterns via services like Google Analytics.
- Deliver targeted ads (you can manage cookies through your browser settings or our consent banner).
8. Children's Privacy
Our Service is not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with information, contact us immediately at relaxplayinfo@protonmail.com for deletion.
9. Security Measures
We implement industry-standard security practices, including:
- SSL encryption for data transmission.
- Access controls and authentication protocols.
- Regular security audits to prevent unauthorized access, disclosure, or destruction of data.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your location, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Delete your data (erasure request).
- Restrict or object to processing (e.g., for direct marketing).
- Data portability (receive your data in a machine-readable format).
- Withdraw consent at any time, without affecting prior processing.
To exercise these rights, email us at relaxplayinfo@protonmail.com. We will respond within 30 days, as required by GDPR and CCPA.
11. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Significant revisions will be notified via email or a prominent notice on our website. Your continued use of the Service after updates constitutes acceptance of the revised policy.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your data, contact our Data Protection Officer at:
-
Email: relaxplayinfo@protonmail.com
For EU-specific inquiries, you also have the right to lodge a complaint with your local supervisory authority (e.g., the CNIL in France or the ICO in the UK).